This, once again, emphasizes how much online shopping has become integral to our everyday lives. If you want to create unforgettable online shopping experiences for your target audience, you must understand customers' experiences and expectations. An online shopping questionnaire is a simple but effective data tool that helps you to gather objective data from consumers. Create an online shopping questionnaire with ease using Formplus. Puberty comes with a lot of emotions. Hence, it is very common and normal to feel attracted to boys and girls during puberty.
Find out Every great survey design requires responses from the respondents. Because your well-thought-out survey would mean nothing if you can't Online survey builders have made it possible for anyone to design and distribute a questionnaire.
As a result of this, more people with What is a Guttman Scale? The Guttman scale is one of the three unidimensional measurement scales.
It tests how a person responds to a Pricing Templates Features Login Sign up. Online Shopping Survey Questions The types of questions listed in your online shopping survey must reflect the aims and objectives of the data collection process. Close-Ended Questions A close-ended question is a type of survey question that restricts respondents to a set of answer-options to choose from.
Very often Seldom Not Often Choose 2 products you buy frequently on this site. Baby food Accessories Perfumes and Oils Skincare products What is the biggest challenge you face with shopping online?
Slow checkout time Lack of products I want Slow webpage response time How likely are you to recommend this site to other online shoppers? Very likely Somewhat likely Very unlikely What is your biggest concern about online shopping? Breach of personal information Breach of payment details Poor internet connection How much do you spend on online shopping every month?
Once Twice Thrice More than thrice Which payment method do you prefer for online shopping? Excellent Average Poor How likely are you to return to this webpage for your online shopping?
Very likely Somewhat likely Highly unlikely What is your gender? Male Female Others. Please state Prefer not to say Open-Ended Questions This is a type of survey question that does not limit respondents to predetermined answers. This question allows your customer to provide a holistic view of their overall customer experience with your organization.
Describe a negative experience you had while shopping online. This question allows customers to highlight any areas needing improvement in your online store. Describe a positive experience you had while shopping. Let customers identify strong points when it comes to online shopping with your brand. Why do you shop online with us?
With this question, you would be able to identify the unique selling points of your brand across different customer segments. How old are you? This question helps you to understand who your customers are; that is, the different age groups that your brand appeals to. Which products do you buy regularly?
The responses to this question will help you to identify fast-moving products and to categorize your stock accordingly. Have you experienced any difficulty with adding products to your online cart? This question allows respondents to provide specific feedback on definite aspects of your online shopping operations.
What do you think about the pricing of our products? Use this question to collect feedback on product pricing to avoid overcharging or under-charging your customers.
What do you think about the quality of our products? This question allows you to collect first-hand feedback from customers in terms of the quality of your product s. What other online store do you shop on? The answers to this question make it easy for you to identify your competition. You can leverage this data to create a better customer experience for your clients. What major challenges have you encountered while shopping on our site? This question allows you to identify and address customer dissatisfaction easily.
After identifying the challenges faced, you should work on providing sustainable solutions to them. Dichotomous Question A dichotomous question is a type of close-ended survey question that provides respondents with 2 opposite answer options for them to choose from.
Dichotomous Question Samples for an Online Shopping Questionnaire Did you enjoy the online shopping experience on our website? Yes No This question allows customers to provide feedback on the overall shopping experience. Do you always shop on our website? Sure Not at all This simple question allows you to track consumer retention for your organization.
Would you recommend our website to others? Yes No Positive responses to this question serve as an indicator of a good customer experience. Our website provided the best online shopping experience. True False Just like the first question in this section, this question helps you to gather feedback on your overall online shopping experience. Do you have any challenges with our checkout method? Yes No Get direct feedback from customers about your e-commerce checkout process on your website.
Our product prices are affordable. True False This question allows you to gather feedback from customers about product pricing. Have you ever had a bad experience while shopping with us? Yes Not at all This question allows you to track and address customer dissatisfaction.
Do you have any concerns about your data privacy while shopping online? Yes No I always use the credit card option for my online shopping transactions. True False This question prompts customers to indicate preferred payment options. I always use the bank transfer method for online shopping transactions. Definitely Never Just like the question above, customers can provide responses here that allow you to identify preferred payment methods for your e-commerce store.
Do you always shop online? Yes No Responses to this question provide insight into customers' behaviors and preferences. Can't find your preferred Online Shopping survey template? If you do not have a Formplus account, visit www. If you have a Formplus account, visit the aforementioned website and click on the "Access Dashboard" button to gain access to your personalized Formplus dashboard.
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